Find answers to common questions about Videowise - from setup and performance to integrations, pricing, and support.
Yes, you can generate or upload a custom GIF of your choice.
The size and aspect ratio of the widget can be customised under the Video Thumbnails. Regardless of the actual size of the videos assigned to the widget, this is going to determine how the widget is going to appear on your site.This option is only available for embedded widgets.
Definitely! You have the option to edit the button text however you want. You can also edit the icon on the button (cart, bag, or no icon).For the buy button behaviour, you have 3 options:- Direct to cart: Shopper goes directly to the cart page.- Add to cart: Shopper stays in video & can add other products to cart.- Direct to checkout: Shopper goes directly to the checkout page.
You always get to choose what content you want your customers to see. You have full control over what type of playlists (global or product ones for example) you'd like to display.
Off-site video shopping is sharing shoppable videos anywhere outside your website, on e-mail, SMS, social media, 3rd party websites.
With a new shoppable video campaign that allows you to share multiple videos, as many as you want. You can add videos from your Library, but only from Uploads, TikTok, and Instagram.
You can share shoppable videos anywhere outside your website, and by that we mean on e-mail, SMS, social media, 3rd party websites.
- Use “video” in the subject line to boost open rates, click-through rates and reduce unsubscribes- Have a compelling thumbnail to attract subscribers to click- Use relevant videos that deliver exactly what you promised- Keep promotional videos short, like 30-60 seconds. For longer videos, try to break them up into multiple parts.
- Enhanced Engagement: Shoppable videos are more interactive and engaging compared to traditional text-based SMS messages. They capture the recipient's attention and encourage them to explore the content. - Visual Appeal: Videos are inherently more visually appealing than text, making it easier to showcase products or services and provide a more immersive experience.- Improved Conversions: Shoppable videos allow customers to make purchases directly within the video. This streamlined shopping process can lead to higher conversion rates as it reduces friction and simplifies the buying journey.- Personalization: You can tailor shoppable videos to individual customers or segments based on their preferences and past behavior, creating a more personalized shopping experience.- Direct Sales: Shoppable videos enable customers to make purchases without leaving the video or SMS message, providing a direct path from discovery to conversion.- Instant Gratification: Customers can see a product they like in the video and purchase it immediately, leading to a sense of instant gratification.- Tracking and Analytics: Shoppable videos in SMS campaigns can be tracked, allowing you to collect data on customer interactions and conversions, helping you refine your marketing strategy.- Cross-Promotion: You can use shoppable videos to cross-promote related products or upsell and increase the average order value.- Storytelling: Videos offer an excellent platform for storytelling, helping you convey your brand's message and compellingly showcase your products or services.- Shareability: Engaging videos are more likely to be shared by recipients with their social networks, expanding your campaign's reach.- Competitive Advantage: Shoppable video SMS campaigns are still relatively new and less commonly used, giving your business a competitive advantage when implementing this strategy.- Mobile-Friendly: Shoppable videos are designed with mobile users in mind, ensuring a seamless experience on smartphones, where a significant portion of SMS recipients engage with content.
It means that you can copy the link of the shoppable video and share it anywhere you want (Whatsapp, Linkedin, Slack, literally anywhere).
Because Reports & Analytics provide you with all the information needed to enhance your video strategy and keep track of your progress.Video strategy is trial and error: you will probably need to change your video selection or the placement of your widgets at the beginning before finding out what works the best on your site.Nevertheless, even if your content is performing well, we still encourage you to experiment from time to time with new strategies.
The two kinds of revenue generated by your video content.On the Video sales section of the Analytics page, you can find valuable and direct information about how much revenue your videos generate for your store. To make data-based decisions easier for you, we have differentiated Direct and Influenced video sales.Direct Revenue:, andThe total value of direct orders. When a user engages with a Shoppable Video, adds the item to the cart from that window then proceeds to checkout within the same browser session, counts as a direct order. The sum of these orders adds up to be the direct revenue of the selected period.Influenced Revenue:The total value of products purchased immediately after your visitors engaged with your videos. When a customer watches a video for more than five seconds, then proceeds to checkout within the same browser session, that counts as an influenced order. Below the revenue, you can track exactly how many orders and products make up this amount.
Direct video sales will show you the value of the orders made through shoppable videos.
Setting up your account takes less than a minute! :) Once you have installed the app, the first time you log in we will ask you a couple of questions to make sure everything is tailored to your needs and sync your store.You need to select a plan, and once it is done, you are good to go!
Yes! Videowise is compliant with the General Data Protection Regulation (GDPR) and also achieved SOC 2 Type II compliance. This means that we:• Only collect the data we need• Follow best practices for security and data storage• Make sure we have your consent for marketing opt-ins and cookie tracking• Keep our privacy policy up to date with regards to data usage• Train our team on data privacy best practices• Write client agreement documents in easy-to-understand language... among other standard practices. You can read our Privacy Policy You can also find more information at https://videowise.trust.site/
You can find all our plans, prices, and everything included on our Pricing Page.
Yes. When you sign up for a monthly subscription, you’ll automatically be charged once a month through Shopify’s billing system.
You can easily cancel your subscription through your Shopify account, no strings attached, no contracts. Or you can put it on hold at any time by simply contacting Support or your Customer Success Manager.
Every team member who has access to your Shopify account can access your Videowise account.You can invite other users who don’t have access to your Shopify site to manage your Videowise account. (e.g. your Shopify agency). For GDPR reasons, you can choose between two different roles: - Admin, which gives access to everything on the Videowise dashboard, and can change other member roles. - Editor, which will be limited to viewing content, and won't be able to access any customers' information.
Videowise simply charges a flat rate for selling with shoppable videos. When you signup, we get busy ASAP getting to know your brand, putting together personalized video strategies, and preparing for your onboarding. And if you want to stop, you can cancel anytime. We’re like an employee you never have to recruit or hire, or like a freelance who will never charge you extra for walking the extra mile. No contract, no drama, no headache!
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Help CenterNeed answers fast? Head over to our online helpdesk at help.videowise.com where we’ve compiled answers to our customers’ commonly asked questions.Email UsNeed to talk to a helpful person? For specific concerns, you can email our Customer Support team at support@videowise.comSlackEnterprise clients can chat directly with their Account Manager via Slack during working hours.
A shoppable video is an interactive marketing video that allows viewers to purchase products while watching the video content. This interactive experience mimics in-store shopping without ever having to leave a social or video platform.By making a video shoppable, you allow shoppers to purchase products during a time when they are most engaged with your content.Here's an example of shoppable videos in action: shoppable videos on immieats.com
Because with the help of Shoppable Videos, you turn standard videos into interactive experiences, which increases on-site engagement and leads to viewers turning into buyers.Video shoppers convert on average at a minimum of 2X-3X higher than any regular shoppers that don't watch video. This is because videos better help shoppers to answer any questions they might have about your products and more easily influence them into making a faster purchasing decision.On average, brands that use shoppable videos embedded on site end up increasing their sales with 5 or 6 figure numbers due to the high conversion rate that video shoppers have.
Videowise is the leading shoppable video solution on Shopify. Compared to other similar solutions, we're highly focused on:- driving more sales by engaging and converting more customers- on-scale shoppable video embedding- the most advanced video analytics in the ecosystem - video marketing set of features to sell off-site- UGC social listening and gathering- Advanced live shopping experiences- extended functionalities and customizability, blazing fast load speed- superior design and UX
No, and here's how we protect your page speed:1. Small-sized scripts. Videowise's scripts have little over 100kb, that's almost like a Facebook pixel. In comparison, when you embed a regular YouTube video that's over 600kb of scripts.in2. Lite video embedding (Shopify Plus recommended). Videowise uses compressed thumbnails as part of the video widgets on your pages that launch the actual shoppable video player.The video player itself (and all its extra JavaScript) only loads when the user clicks inside the thumbnail.
Videos increase shopper engagement and make shoppers spend more time on your site.Shoppers will be better informed about your products and more inclined to purchase because of the unbeatable social proof that videos offer.
Yes, you can, and we highly advise you to do so for the best results.,Yes, you can add videos to any page of your online store and you can even add multiple types of video widgets on the same page. For example, you can have one large presentation video on the top of your homepage, a Quickshop carousel in the middle with shoppable videos, and Instagram stories on the bottom. All of these are tracked to see how shoppers interact with your video content.
You can add as many videos as you want and as many types of video widgets as you want.
Yes, you can use your own videos. Upload your videos on one of our supported video platforms or upload them directly into VideoWise to use our white-label video player. In this article, we show you how to import videos to Videowise.
Your video selection should depend on various factors: the placement of the widget, your product, and even of your industry. You can use your own uploaded videos, TikTok, and Instagram videos on:Product Pages- Add product demos and how-to videos close to the CTA- Add unboxing videos on the top part of your page- Add testimonials videos at the bottom of the page for social proofThe Homepage- Add presentation videos for social proof on the top part of your homepage- Add product videos to emphasize the main product information and benefits- Add promotional videos to bring to spotlight sales and special campaigns- Add testimonial videos for social proofThe About Us PageAdd 'about us' video aka company culture video to emphasize "likeability" and other positive emotions. These have a far greater influence on customers buying from and staying loyal to you than any other fact-based factors.The Reviews Page- Add testimonial videos from your shoppers- Add unboxing videos- Add reviews and recommendation videosThe Blog - Massive conversion opportunity for your store- Add shoppable videos to each blog post to drive even more attention to your products and convert readers into shoppers
Supported video format: .mp4, .movIf your video is in a different format, you will not be able to upload it on our site. In this case, we advise you to use a video converter to change it to a .mp4 or .mov file.There are many great online tools to do it. However, if you are unsure, let us know and we will be happy to help.
Maximum file size: 1000 Mb.If your video is bigger than the limit, you will not be able to upload it on our site. In this case, we advise you to use a video converter to compress it.There are many great online tools to do it. However, if you are unsure, let us know and we will be happy to help.
Videowise is fully integrated with Shopify's native checkout system. You can configure the buy button behavior in multiple ways to take shoppers directly to the Checkout page, to View Cart, or to create a virtual cart within the video player. You can also add subscription buying options with our 3rd party app integrations.
For most video sources, you are responsible and you should own the rights for all data, information, content, and other materials that you upload, post, publish, share, or otherwise distribute or store in connection with Videowise.With our UGC social listening features, we allow you to quickly request usage rights from the creator of the content containing your products.
Definitely. You should keep an eye on hashtags that mention your brand.
We don’t offer video editing services, but we have partners who do. If you’re interested, let us know and we will be happy to help.
Yes you can, using our embedded video editor tool.
On-site video shopping means embedding shoppable videos on your online store.
No code needed, just basic copy/paste skills. Embed videos on thousands of product pages with automated product-video matching and save hundreds of hours.
Actually, this is the only place where you can do this. Videowise is the only video platform for e-commerce that embeds video at a massive scale while being page speed-friendly. You can add videos on a virtually unlimited number of products and pages and generate reports for each individual product and video widget.
Right now, you can source content from other user's Tiktok and Instagram accounts, only if your brand is mentioned/tagged in the post. You can then easily request the creator's usage rights to distribute it with ease with Videowise.
Instagram's API does not allow access to Reels; however, our customer success team can help you import your Instagram Reels on the Videowise platform.
For users to interact with these videos, first they need to click on them, as embedded widgets will not autoplay.
The Video Commerce Platform designed for growth.
